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Frequently Asked Questions

What are the System Requirements?
MyPropFolio is a hosted (web based) application, which means there is no messy installation or configuration required for you. MyPropFolio is completely accessible from anywhere anytime, by anybody that you create in your system. The only application require is an internet browser.

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What forms of payment are accepted?
MyPropFolio requires a valid credit card. The following credit cards are accepted:

  • Visa
  • Mastercard
  • Discover
  • American Express
  • Enterprise and agency accounts may arrange prepayment by check or electronic funds transfer. Please contact sales@mypropfolio.com for details. A credit card is still required.

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Do you provide support?
Yes we do. Setting up is a very easy and intuitive process. If you are having difficulty getting set up we would be happy to assist you. Please contact our support department via email at sales@mypropfolio.com, or by phone at 408-834-7644 Ex 22

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What does the name MyPropFolio mean?
MyPropFolio is the combination of three words, My, PROPerty and portFOLIO. It aptly describes what MyPropFolio does - provides you a centralized warehouse for your portfolio of properties!

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Is there a Contract?
We do have a monthly contract. We offer discounted rates for signing up for one or two years.

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Are the prices flat monthly rates or are they per user?
The pricing on each plan is a monthly service fee. Each plan you sign up for is per company and can be used for multiple users within a company, but cannot be used by another individual or company. Agencies should contact sales@mypropfolio.com for information specific to agency plans.

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How many users do I get with my subscription?
You have an unlimited number of users that come with our product. We can support very large organizations with many employees and/or partners.

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What are your billing procedures?
If you sign up for a free trial account, your credit card will be billed on the day following your 14-day free trial, for the remainder of the current month, and for the following month.

  • Monthly Payments
    On the 1st of each month we will process your credit card for the current month
    You will be sent an electronic invoice with the payment information included.
  • Yearly Payments
    If you decide to pay for MyPropFolio upfront for one year, we are excited to offer you a discount of 10. You will be sent an electronic invoice with the payment information included. If you have any questions please address those to billing@MyPropFolio.com.

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Do you have an affiliate program for resellers?
Yes. We offer an excellent affiliate program and provide priority support to resellers. For more information please go to our affiliates page or contact sales@mypropfolio.com for more information.

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Where are my documents, pictures and information stored?
Your documents are stored on our highly secured servers which are located in a 3rd party facility which has 24/7 surveillance.

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How much storage space do I get?
We have analyzed a number of properties that have utilized MyPropFolio and have found that the average space per property is 150MB. From this analysis we have provided a maximum storage space per property of 200MB.

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How Secure is my property information?
When you access your account and perform transactions on www.MyPropFolio.com, we use 128-bit Secure Sockets Layer (SSL) encryption technology—the most widely used method of securing internet transactions available today.

  • 128-bit Secure Sockets Layer technology
    To access your accounts, you must use a browser that supports 128-bit encryption among the strongest methods available for commercial use.
  • Online user ID and Password
    Your sign on credentials are exclusively for accessing your accounts online – we don't share them with anyone. We recommend changing your password periodically.
  • Firewalls
    The computers (aka servers) that run our site are protected by firewalls – systems that prevent unauthorized access to our network and which are constantly monitored to prevent security breaches.
  • Timeouts
    Your MyPropFolio online session will automatically end or "Time-Out" if you don't perform any transaction for 10 minutes. To resume your session, you’ll have to re-enter your username and password

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Please contact us with any further questions:
sales@mypropfolio.com
(408) 649-5431

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