What a feeling...
One of the many nuggets that I walked away with after this weekend: when somebody helps you out or gives you words of encouragement, no matter how small or insignificant a deed - a thank you card or note of appreciation is absolutely invaluable.
Today when we got home, a large box had arrived for us. We love getting mail, especially unexpected mail, so we were really excited to open it.
Inside there was a card saying “You Totally Rock” and the message read, “Hi Heather and Alan, Thank you so much for all your help. I so appreciate all your time teaching me how to use the software. I wish you so much success in your business. You are a great team.…..”
This generous gift came from one of our new users Sandy C, from California.
When we read the card, our faces lit up. What a feeling! And inside the big box it got better, there was yet another box to be opened...filled with Brownies… My Favorite, how did you know? After a long exhasuting trip back home, our day got new legs - Thank you Sandy for sharing your thoughtfulness (and sweet tooth) with us.
Ok so why am I, the boring number crunching engineer, writing this in the MyPropFolio blog? Well, I realized after a weekend full of these lessons and coming home to another reminder - how much relationships with clients shape our business and even more so my own mindset and attitude. Helping Sandy learn about MyPropFolio, knowing how happy she is using our system and incredibly thankful for our support is so encouraging and inspiring. We have a relationship beyond software, and the next time she reaches out to us with a question or problem, or even some constructive critism, I will be eager to hear from her.
We all need relationships, to survive in life, and to succeed in business. Taking the time to build strong relationships with your internal teams and external partners from the start can take you so far. Think about the relationships you have with your banker, water or electric company technician, or contractors - even possibly your family and friends in this crazy busy world. When was the last time you spent time developing that relationship, making a stronger personal connection? Now think about the last time you've called upon those same relationships to ask for a favor, accelerate a deadline or voice a complaint. Would you feel differently makng the challenging calls if you frequently shared positive stories, genuine gratitude or simply just checked in from time to time without tasks or questions. And vice versa, how do you feel getting customer appreciation out of the blue?
My task for this week for myself and for you all - invest some positive time in a relationship and add a new one each week. We all want to build long lasting and profitable alliances - here's how we do it. We pick up the phone, send a thoughtful note, share a lesson learned with our partners and co-workers. Its critical to our overall success.
